Welcome to Urbanza! By browsing, shopping, or interacting with www.urbanzaonline.com, you agree to the following terms. Please read them carefully. 🍵✨

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🚚 Shipping & Delivery

• 📦 Free Shipping: All prepaid orders above ₹500 across Kolkata and West Bengal and prepaid orders above ₹1000 across the Rest of India enjoy FREE shipping—no extra or hidden charges.

• 💵 COD Fee: Cash on Delivery (COD) is currently not available.

• 🕰️ Dispatch Time: Orders will be dispatched for shipping between 2 pm and 6 pm (Mon–Sat).

• 🗓️ Delivery Window: Usually delivered in Kolkata within 2 to 4 business days, in West Bengal within 4 to 6 business days and in other states within 7 to 10 business days

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🔁 Returns & Refunds

• We understand that taste is a deeply personal experience, especially when it comes to tea. Exploring new teas and discovering your unique palate is part of the journey! Because taste preferences vary from person to person, we do not offer returns or refunds based on personal taste preferences.

• Additionally, because our retail products are offered in small sizes (up to 100g), we do not offer general returns or refunds for standard retail packs. Returns or replacements for non-defective items are only applicable to bulk orders exceeding 1 kg.

• In case of Defective or Damaged Products, your satisfaction is our top priority at Urbanza. If you believe you received a defective, damaged, or incorrect item, we are here to make it right! Please follow these steps:

  • 📸 Capture Evidence: Take clear photos/videos of the product and the outer packaging upon opening.

  • 📦 Keep Original Packaging: Ensure the product remains unused and preserved in its original condition.

  • 📧 Notify Us Within 24 Hours: Email us at urbanza.business@gmail.com within 24 hours of delivery.

  • ​Next Steps: Once received, our team will inspect the details. Upon verification at our facility, we will initiate a replacement or process a refund based on our findings.

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🎉 Special Offers Terms

• ⏰ All offers are time-bound and available only while stocks last.

• 🏷️ Only select coupon codes work during promotional events.

• 🎁 Free CineTea samples are not shipped with subscription or dip-tea orders.

• ⚖️ Government taxes or duties, if any, are to be borne by the customer.

• 🏛️ These offers are governed by the laws of India, and disputes shall lie exclusively with local courts.

• 🔄 Urbanza reserves the right to change, pause, or cancel offers without prior notice.

• 🚫 We are not liable for any damage, loss, or personal injury that may occur directly or indirectly from the use/non-use of our products.

• ✅ Purchasing from Urbanza implies acceptance of all terms & conditions.

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🌐 Website Use & Legal Terms

• 🛠️ Urbanza may temporarily suspend or modify parts of the site for updates, maintenance, or legal reasons.

• 🚫 Illegal or unauthorized use of the website can lead to immediate termination of access and legal action, if required.

• ✅ By ordering from our website, you confirm that:

  • You are 18 years of age or older.

  • You are legally capable of entering into a binding contract.

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💳 Payments

• Please use your own credit/debit card or payment credentials.

• ❗ Urbanza is not responsible for fraudulent card usage.

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📛 Trademarks

All names, logos, and trademarks (including Urbanza and CineTea) are the intellectual property of Urbanza and its partners. Unauthorized use is strictly prohibited.

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🔗 External Links

We may share third-party links for your convenience. Please note:

• We do not control or guarantee their content.

• Clicking such links is at your own risk.

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🚷 Responsible Use

Do not use our site to post or send content that is:

• Illegal ⚖️

• Offensive 🚫

• Threatening or harmful 💣

• Discriminatory or explicit ❌

Any such behavior can result in legal action and indemnity claims.

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⚖️ Legal Disclaimers

• Urbanza shall not be liable for any direct, indirect, or incidental loss or injury.

• We are not responsible for delays or inaccuracies caused by technical or third-party issues.

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👥 Visitor Registration

You may be asked to register and provide accurate information. Keep your details up to date to ensure smooth service. 🔄

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📍 Jurisdiction & Governing Law

These terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts.

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⚠️ Important Terms

The paid amount is non-refundable under any circumstances if:

• The order is not accepted at delivery, or

• The order is marked as RTO (Return to Origin) due to customer unavailability, refusal, or incorrect address details.

By placing an order, you agree to accept the delivery upon arrival.

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🚫 Order Refusal / Non-Acceptance

If a customer refuses to accept the order or fails to receive it:

• The shipment is returned to our warehouse (RTO).

• The amount paid will be forfeited as it covers logistics, handling, and operational costs.

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✅ Customer Responsibility

Please ensure:

• Correct address and contact details are provided.

• Availability at the time of delivery.

• Intent to complete the purchase.

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🔄 Policy Rights

Urbanza reserves the right to:

• Modify amounts or eligibility criteria without prior notice.

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📧 Questions or Comments?

We’d love to hear from you! Drop us a line at urbanza.business@gmail.com 💌

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