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Return & Refund Policy

Return & Refund Policy

Here is the updated Return & Refund Policy section rewritten for Urbanza / CineTea:

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🍵 Return & Refund Policy

We understand that taste is a deeply personal experience, especially when it comes to tea. Exploring new teas and discovering your unique palate is part of the journey! Because taste preferences vary from person to person, we do not offer returns or refunds based on personal taste preferences.

Additionally, because our retail products are offered in small sizes (up to 100g), we do not offer general returns or refunds for standard retail packs. Returns or replacements for non-defective items are only applicable to bulk orders exceeding 1 kg.

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⚠️ Defective or Damaged Products

Your satisfaction is our top priority at Urbanza. If you believe you received a defective, damaged, or incorrect item, we are here to make it right! Please follow these steps:

  1. 📸 Capture Evidence: Take clear photos/videos of the product and the outer packaging upon opening.

  2. 📦 Keep Original Packaging: Ensure the product remains unused and preserved in its original condition.

  3. 📧 Notify Us Within 24 Hours: Email us at urbanza.business@gmail.com within 24 hours of delivery.

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Next Steps: Once received, our team will inspect the details. Upon verification at our facility, we will initiate a replacement or process a refund based on our findings.

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